Policies and Procedures

  1. Visits are 20 -40 minutes long. Longer visits can be accommodated upon request for an extra fee.
  2. No job sharing with other people (such as neighbors, family members, etc.) unless approved by Donna Harke.
  3. Visits are between 6:30 am and 9:30 pm. If a visit outside of these times is needed, there will be an extra charge of $10 for each visit.
  4. Payment for petsitting service is required upon booking. You can go on comfycrittersnc.com and click on the “pay now” button at the bottom of the page and it will take you to PayPal.  Checks and Cash are accepted also.
  5. Business hours are 7 am to 5 pm Monday to Saturday and 7 am to 12 pm on Sunday. If you call or text outside of those times, we will get back to you within 24 hours. The exception, of course, is when we are petsitting for your pet and texting with updates.
  6. We have a very strict cancellation policy:
    • Cancellation of daily dog walks must be done before 8 am for that day. If you cancel after 8 am, you will be charged the full price of the walk.
    • A minimum of 7 days prior to leaving for canceling petsitting visits.
    • A minimum of 14 days prior to leaving for canceling petsitting for the 4th of July, Memorial Day, Labor Day, Thanksgiving, Christmas, and New Years.
    • There are no refunds for cancellations. Credit only.
  1. For booking dog walking and petsitting visits:
    • 24 to 48 hours notice for walking your dog to ensure spot during midday.
    • 14 days’ notice for booking petsitting visits for when you go out of town.
    • 30 days notice for booking petsitting visits for major holidays. This includes the 4th of July, Memorial Day, Labor Day, Thanksgiving, Christmas, and New Years.
  1. Initial meet and greets are always at no charge. If another meet and greet is needed for whatever reason such as new pet, moved, key pick up, then there will be a charge of $10.
  2. There will be an extra $5 fee for each visit for Thanksgiving, Christmas, New Years, Easter, Memorial weekend and Labor Day weekend. For Thanksgiving, it will be Wednesday, Thursday, and Friday. For Christmas, it will be the 24th, 25th, and 26th.  And for New Years, it will be 31st and 1st.
  3. Visits can not begin until a meet and greet has been done and paperwork has been filled out.
  4. Let us know when you are back from your trip. We want to make sure that your pets are safe and taken care of.
  5. There will be no exact time for visits but we will make the visits within the specific time frame that you requested.
  6. Please provide Comfy Critters with 2 options for entrance to your house. It can be a coded door or garage and a key, it can be 2 keys, it can be 2 keys with one hidden somewhere around the outside of the house.
  7. In order to be conscientious of your sitter’s and your pet’s safety, please adhere to requests. For example, purchasing harnesses or regular leashes.
  8. It may be required to make a visit before you leave to see how medication is given to your specific pet. There is a $10 fee for this extra meet and greet.
  9. Pictures of your pets may be used for social media so please let us know if this is not okay.
Comfy Critters Pet Sitting and Dog Walking